Welcome to the Mind Voice Psychotherapy website. These Terms & Conditions govern your use of this website and certain communications and online services provided by Mind Voice Psychotherapy (“Mind Voice,” “we,” “us,” or “our”).

By accessing or using this website, you agree to these Terms & Conditions.

 

1. Website Information

 

The information available on this website is provided for general informational and educational purposes only.

Website content is not intended to replace professional psychotherapy, psychological, medical, psychiatric, legal, or other professional advice, diagnosis, or treatment.

Viewing this website, submitting a contact form, sending us an email or text message, or communicating with our administrative team does not by itself establish a therapist-client relationship.

A therapeutic relationship begins only when appropriate arrangements, consent, and intake requirements have been completed with the relevant service provider.

 

2. Emergency Situations

 

This website, our email, contact forms, and SMS services are not emergency or crisis-response services.

If you or someone else is in immediate danger or experiencing an emergency, please call 911 or attend the nearest emergency department.

Do not rely on website messages, email, voicemail, or SMS for urgent clinical assistance.

 

3. Appointments and Services

 

Appointments may be requested through our website, booking system, telephone, email, SMS, or other approved communication channels.

Submitting an appointment request does not guarantee an appointment until it has been confirmed.

Clinical services may be subject to additional consent forms, intake documents, cancellation policies, fees, and practice policies provided to you separately.

 

4. Fees, Billing and Insurance

 

Fees and payment requirements may vary depending on the service and provider.

Where information about insurance coverage or direct billing is provided, it is intended as general information only. Coverage depends on the terms and conditions of each individual insurance plan.

Clients are responsible for confirming their own insurance eligibility, coverage limits, reimbursement requirements, and provider eligibility with their insurance company.

 

5. Electronic Communications

 

You acknowledge that communications through email, SMS, online forms, or other electronic systems may carry privacy and security risks.

Please avoid sending highly sensitive or urgent clinical information through general email, website contact forms, or SMS unless specifically instructed to do so.

 

6. Messaging Terms & Conditions

 

Messaging Terms & Conditions:

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Mind Voice Psychotherapy. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at info@mindvoice.ca. You can optout at any time by replying STOP.

 

7. SMS Opt-Out and Assistance

 

You may opt out of SMS messages at any time by replying STOP.

For assistance regarding SMS communications, reply HELP or contact us at info@mindvoice.ca.

Opting out of SMS messages does not prevent us from communicating with you through other appropriate methods where necessary for your care, appointments, account administration, or as otherwise permitted by law.

 

8. Privacy

 

Your use of this website and our handling of personal information are also subject to our Privacy Policy.

Please review the Privacy Policy for information about how we collect, use, disclose, and protect personal information and personal health information.

 

9. Third-Party Services and Links

 

Our website may contain links to or integrate with third-party websites, booking systems, payment services, or other platforms.

These third-party services operate under their own terms, conditions, and privacy policies. Mind Voice Psychotherapy is not responsible for the content, availability, privacy practices, security, or operation of third-party websites or services that we do not control.

 

10. Intellectual Property

 

Unless otherwise stated, the text, branding, graphics, images, design elements, and other original content appearing on this website are owned by or licensed to Mind Voice Psychotherapy.

Website content may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior permission, except as permitted by applicable law.

 

11. Acceptable Use

 

You agree not to use this website:

• For unlawful or fraudulent purposes

• To interfere with the operation or security of the website

• To attempt unauthorized access to systems, accounts, or information

• To transmit malicious software or harmful material

• In a way that infringes the rights of Mind Voice Psychotherapy or another person

 

12. Disclaimer and Limitation

 

While we make reasonable efforts to keep website information accurate and current, we do not guarantee that all website information will always be complete, current, or error-free.

Services, availability, fees, providers, and other information may change from time to time.

To the extent permitted by applicable law, Mind Voice Psychotherapy is not responsible for loss or damage arising solely from reliance on general information presented on this website or from interruptions or technical issues affecting website availability.

Nothing in these Terms & Conditions limits any rights or responsibilities that cannot legally be excluded or limited.

 

13. Changes to These Terms

 

We may update these Terms & Conditions periodically.

Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the website after an update constitutes acceptance of the revised Terms & Conditions where permitted by applicable law.

 

14. Governing Law

 

These Terms & Conditions are governed by the applicable laws of the Province of Ontario and the laws of Canada that apply in Ontario.

 

15. Contact Us

 

If you have questions regarding these Terms & Conditions, please contact:

Mind Voice Psychotherapy
Unit 504, 245 Fairview Mall Drive
North York, ON M2J 4T1
Canada

Email: info@mindvoice.ca
Phone: +1-855-855-9520